Professional Services
Printec Customer Services
Our repair and maintenance offerings in retail.
Support Specialists
Technical Expertise
Infrastructure Support
Lab Repairs for Equipment & Parts
Lab Repairs for Equipment & Parts
Hardware modules and parts are repaired by specialized technicians and engineers within our repair centers by using original spare parts. Our repair centers work based on the urgency of each requirement, the relevant processes, tools and procedures, like:
- Failure analysis practices
- Repair process development and techniques
- Quality assurance, sampling, aesthetics
- Requirements for tools (ESD precautions)
- Lean Six Sigma and 5S improvement efforts
- Inbound and outbound procedures
On-site Customer Support
On-site Customer Support
All reported incidents that cannot be resolved remotely, by our help desk operators are dispatched to our experienced field technicians and engineers to support customers on-site, performing necessary repairs and maintenance works.
Immediately after the repairs have been performed, our field teams close the registered incidents in real-time from their mobile Incident Management System and fill in all activities performed on-site, including the spare parts that were replaced, the date and time that the tasks were performed.
Help Desk Support
Help Desk Support
We accept and manage incidents via multiple sources – our own Incident Management System (W4IMS), phone, email – recorded either via client’s staff or through on-line integration with the client’s systems.
Full tracking of call progress, escalation procedure, incident update with log time, resolution time and field engineer report are in place to ensure the proper management of all customer requests.
Installation Services
Installation Services
We perform all necessary installation services of equipment, including prestaging, transportation and on-site installation. We, also, perform all required tests on the equipment to ensure that it works properly in live environment.
Spare Parts Management
Spare Parts Management
We monitor, plan, forecast and manage the availability of parts in order to achieve desired SLAs using our internal software tools and storage areas.
Managed Services
Managed Services
We accept and manage incidents via multiple sources – our own Incident Management System (W4IMS), phone, email – recorded either via client’s staff or through on-line integration with the client’s systems.
Full tracking of call progress, escalation procedure, incident update with log time, resolution time and field engineer report are in place to ensure the proper management of all customer requests.