Professional Services
We are committed to participating in the modernization of local economies and supporting businesses in achieving operational excellence. With more than 120 experienced professionals, we help organizations develop innovative solutions that transform customer experience and maximize value from technology investments.
From deploying and integrating end-to-end technology solutions to delivering turn-key projects, bespoke software, and expert consulting, our Professional Services ensure future-proof outcomes, leveraging existing infrastructure while reducing time-to-value.
Our Unique Strengths & Commitments
• 120+ Experts: Multidisciplinary teams across software, integration, consulting, and project management
• End-to-End Capability: Strategy, design, build, integrate, deploy, and operate
• Deep Financial Services Expertise: Proven delivery in regulated, mission-critical environments
• Technology-Agnostic: Bespoke development and COTS integration
• Faster Time-to-Value: Reuse of assets, accelerators, and proven delivery frameworks
• Outcome-Driven Delivery: Focus on measurable business and operational results
Support Specialists
Technical Expertise
Infrastructure Support
Software Development (Bespoke Solutions)
Software Development (Bespoke Solutions)
Tailor-made software solutions designed around your business, customer, and market needs.
Key Capabilities:
- • Discovery & requirements: workshops, requirements gathering, user stories, backlog shaping
• Solution architecture: target architecture, integration design, data models
• Application development: web, mobile, backend, microservices, APIs
• Integration engineering: API management, middleware, event-driven architectures
• Data engineering: ingestion, transformation, reporting enablement
• Quality engineering: manual & automated testing, CI/CD, code reviews, performance testing
• Delivery & governance: agile & waterfall delivery, release management, documentation
• Go-live & support: deployment, incident support, enhancements, continuous improvement
• Modernization: refactoring, legacy modernization, platform upgrades
3rd-Party Software (COTS) Solutions Integration
3rd-Party Software (COTS) Solutions Integration
End-to-end integration of commercial platforms into enterprise ecosystems with accountability and predictable delivery.
Key Capabilities:
- • Solution assessment & architecture: requirements, fit-gap analysis, target architecture, roadmaps
• Implementation & configuration: setup, parameterization, controlled customization
• Systems integration: APIs, middleware, workflows, identity & SSO
• Data services: migration planning, mapping, cleansing, cutover & reconciliation
• Testing & quality: test strategy, automation, performance, UAT support
• Deployment & release: environment setup, go-live planning, rollback readiness
• Support & operations: incident/problem management, SLAs, continuous improvement
• Governance & delivery: project management, vendor coordination, documentation, training
Consulting Services
Consulting Services
Expert guidance to select, shape, and successfully adopt software solutions.
Our consultants support business and IT stakeholders from early strategy through implementation—aligning technology with regulatory, security, and operational requirements to reduce risk and accelerate value.
Key Capabilities:
- • Business & IT strategy alignment
• Requirements definition & fit-gap analysis
• Solution & integration architecture
• Operating model & process design
• Implementation planning & governance
• Mentoring and knowledge transfer to customer teams
Software Support & Maintenance
Software Support & Maintenance
Keeping production systems stable, secure, and high-performing.
We provide structured L1–L3 support for bespoke and COTS applications, ensuring operational continuity, compliance alignment, and continuous improvement.
Key Capabilities:
- • L1–L3 support coverage: triage, troubleshooting, escalation, resolution ownership
• Incident & problem management: RCA, trend analysis, preventive actions
• Performance management: health checks, log analysis, tuning & capacity planning
• Patch & release support: deployment coordination, rollback planning
• Security & compliance support: vulnerability remediation, audit support
• Service reporting & governance: SLA reporting, service reviews, improvement plans
Available as one-time engagements or subscription-based services.
Project Management
Project Management
Predictable delivery of complex, multi-system initiatives—from discovery to go-live.
Our project managers combine disciplined governance with flexible, outcome-driven execution, coordinating stakeholders, vendors, and delivery teams across regulated environments.
Key Capabilities:
- • Project setup & governance: charters, delivery models, steering committees
• Planning & control: scope, schedule, budget, milestones, resource planning
• Stakeholder & vendor management: alignment workshops, communication plans
• Delivery execution: agile, hybrid & waterfall methodologies
• Risk, issue & change management: mitigation plans, decision logs
• Quality & acceptance management: delivery gates, UAT coordination, sign-off
• Go-live & hyper-care management
• Performance transparency: KPIs, reporting, lessons learned