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Self Service Software Solution

Self service reimagined
What is Self Service Software

A personalized, omnichannel experience on ATMs and self-service kiosks, which optimize operations and enhance customer engagement, all while maintaining a human touch.

Banks and telcos often face high operational costs, long queues, and underutilized branch staff, while customers demand fast, convenient, and personalized self-service options. Traditional ATMs and kiosks limit digital engagement and reduce opportunities for upselling or improving customer experience.

X-core is a modular software solution for self-service kiosks and ATMs, designed to provide personalized, cashless, and cardless experiences. It leverages existing kiosk infrastructure while enabling branch transformation, redeploying staff to value-added tasks, and offering customers an omnichannel, digital-first experience.

Why X-Core?

X-Core empowers banks and telcos to transform branches, reduce operational costs, and deliver personalized self-service experiences. By combining omnichannel capabilities, cashless options, and advanced monitoring, it allows institutions to optimize resources and engage customers effectively.

Key Characteristics / Differentiators

  • Provides cardless and cashless transactions across all channels
  • Branch services available 24/7 via ATMs
  • Real-time CRM responses enable immediate staff follow-up
  • Unified database for all transactions with advanced cash and device monitoring
  • Predefined templates for ATM setups and transaction limits
  • Dynamic error handling and cassette management for uninterrupted service

Modules

ATM Client Application: Installed on each self-service kiosk or ATM
X-Core Portal & Integration Layer: Centralized management and integration layer
Tablet Application (Mobile Banker): For assisted services and real-time customer engagement4. Modules / Features
Branch / Device Manager
Dashboard shows device software versions, content status, and connectivity
Centralized monitoring of all devices
Interface Designer
Drag-and-drop screen creation
Supports multiple screens, components (texts, buttons, images, videos), and languages
Campaigns & Scheduling
Create campaigns and schedule content for individual devices or groups
Manage playlists with videos and images in sequence
Document Management
Multi-language document display
Secure, automated content visualization
Queue Management System (QMS) & Online Booking
Efficient queue handling and workflow optimization
Customers can schedule appointments online via integrated booking
Surveys & Feedback
Build questionnaires and collect ratings, comments, images, or text responses
Supports customer interaction for service improvement
Reporting & User Management
Detailed reporting with SQL Server Reporting Services integration
Manage user rights, privileges, and access to content
Customization & Integration Maintenance & Support: Ongoing software updates, monitoring, and troubleshooting

Implementation Services:

Applicable
industries

Banking & Financial Services
Retail, F&B & E-Commerce
Logistics
EV Charging & Mobility
Government & Public Sector
Hospitality & Tourism
Airports
Insurance & Other Companies

Interested to learn more?

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